5 signs your business needs IT support in 2024

Does it ever feel like you spend more time stressing over technical issues than working on the needle-movers in your business? With so many areas to manage — from software to security to storage — effectively setting up and maintaining IT systems can quickly become overwhelming without the right support. 

From slow systems to overworked IT teams, IT issues can have a serious impact on productivity, business reputation and profits. In fact, one study shows that the average company underutilises or wastes 36% of their desktop software spend and 32% of their SaaS spend. 

Outsourcing IT support can be a game-changer for companies, helping them function efficiently, communicate effectively and innovate consistently. If you have a sneaky suspicion that it is the right time to seek professional IT assistance, read on for the top signals that you need IT support today.

 

Recognise these 5 signs? It might be time to outsource IT support

You often face technical issues or downtime

Regular technical issues and periods of downtime in any business can lead to a loss of productivity, missed opportunities and potential revenue setbacks. 

When technology malfunctions or systems fail, the repercussions can be felt across various departments. Periods of malfunctioning tech can compromise employees’ ability to perform their tasks effectively, which over time can lose a business unnecessary cash. Customer interactions may suffer which can seriously impact a business’s overall reputation. 

Professional IT support offers a always-on safety net that minimises such risks and ensures uninterrupted operations.

You experienced a data breach 

A data breach can be catastrophic for any business, leading to the loss of sensitive information, legal consequences and severe damage to your reputation. 

For instance, if your customer database is compromised, it could result in the exposure of personal information such as names, addresses, and credit card details. This breach not only affects your customers’ trust but could also lead to substantial fines for non-compliance with data protection regulations like GDPR or HIPAA. 

If your business has experienced a data breach, it’s a clear indication that your current IT security measures are insufficient. Outsourcing IT support can provide the necessary security solutions to protect your business from future threats, such as:

• Advanced encryption
• Continuous network monitoring
• And prompt incident response

Your team struggles to handle complex issues

A sure sign it’s time to get professional IT help is that more than once that your team is unable to resolve an IT issue. This could be for many reasons, including a lack of time or expertise, an evolving teck stack or not having the right tools. 

For example, your team might struggle with integrating a new software application with your existing systems, leading to disruptions in workflow and productivity. They could also face challenges in configuring network security settings to protect against sophisticated cyber threats. 

Professional IT support brings specialised expertise and resources, ensuring that complex problems — like migrating data to a new platform, setting up advanced cybersecurity defenses, or troubleshooting critical server issues — are resolved quickly and effectively.

Your systems are outdated 

Are you reliant on an outdated legacy system that uses old technologies but is vital for day-to-day operations? If so, it might be a sign you need professional help to upgrade your IT infrastructure. 

While it may seem an overwhelming job to migrate to a new system, failing to do so can severely hamper your business operations, leading to:

• Inefficient procedures
• Compatibility issues with new technologies
• And security vulnerabilities

For example, imagine you are using an old version of a customer relationship management (CRM) software. If that CRM no longer receives updates, you’ll likely experience slow performance, frequent crashes and integration problems with newer software. 

Additionally, old operating systems may not support the latest security patches, leaving your business vulnerable to cyber threats. Upgrading to modern solutions, such as cloud-based tools and systems or updated operating systems, can greatly enhance business operations and improve profitability.

You want to scale 

In smaller businesses, it’s not uncommon for a single IT expert to manage the entire technology infrastructure. Or if you are a business owner wearing multiple hats, you may even troubleshoot complex IT issues single-handedly.

While a one-man (or small) IT team may be a valuable asset, their absence due to vacations, illness or unexpected leave can lead to IT disruptions. If you are hoping to scale, limited IT support can hold you back by failing to keep up with increasing tech demands.

Lacking IT support can cause disastrous operational issues, such as:

• Long customer service wait times
• Downtime during work hours where employees can’t be productive
• A backlog of employee tech issues 
• Systems that don’t allow employees to work on files remotely or in real-time
• No proactive security system to mitigate cybersecurity threats

IT support services ensure your business is never left vulnerable and allow you to focus on growth. You can access IT specialists instantly who can handle a range of issues remotely or in-person 24/7. 

Different types of IT Support Services

Businesses rely on various types of IT support to ensure smooth operations and protect their technology infrastructure. 

Help desk support is essential for providing timely assistance to employees or customers, resolving software, hardware or network issues with speed. Cloud support services assist in setting up and managing cloud solutions like hosted desktops and Microsoft 365. To safeguard sensitive information, businesses may outsource data protection services like backup, disaster recovery and compliance with privacy regulations like GDPR.

IT support can also include managed cybersecurity which involves implementing and managing security protocols like firewalls, email security and advanced threat scanners. Communication support services facilitate the setup and maintenance of reliable communication systems like VoIP and internal chat platforms. Finally, IT infrastructure services improve and manage a company’s foundational technology framework, including virtualising networks and overseeing servers and storage solutions.

Outsource IT today with Arc Systems

Every moment spent wrestling with IT issues is a moment taken away from serving your clients, developing new strategies and nurturing growth. With a reliable IT backbone, your business can confidently explore new opportunities and scale without technological limitations. 

Partnering with an established IT support company like Arc Systems means having access to a team of experts 24/7 to seamlessly address any issues that arise. From fully managed IT support, cybersecurity and Microsoft 365 support to data compliance, communication services and network management, Arc has customised packages to cover your needs. 

Are you a UK business ready to free up valuable resources and time to focus on your core business objectives? Outsource IT Support services today with Arc or find out more by calling 01268 288100.

FAQ

Navigating the realm of IT support can raise a multitude of questions, we answer some of the most common ones here. 

What types of businesses benefit from IT support?

Business IT support is not limited by industry or size. From startups aiming to establish a strong digital foundation to established enterprises seeking optimisation, IT support caters to a wide spectrum of businesses. Whether you’re in the realms of law,  healthcare, finance, retail, or any other industry, IT support companies like Arc Systems offer solutions that suit your unique technological requirements.

What if a business already has an IT department?

Many IT support business offer services that complement your existing IT setup. At Arc Systems, we work alongside your in-house IT team, offering specialised support, insights, and resources that enhance your capabilities. Rather than replacing your team, an effective IT service should amplify their efforts, ensuring that your business enjoys comprehensive IT expertise.

How to choose the best IT support partner? 

When deciding on the right IT support for you, make sure you find a trusted provider with experience in the specific areas you need help. Arc systems, for example, has 30+ years of experience providing IT support in London and Essex along with many reputable partnerships.

How does Arc Systems ensure data security?

Data security is paramount in today’s digital landscape. Arc Systems adopts a multi-layered approach to data security, providing backup and disaster recovery services, encryption, regular security audits and real-time monitoring. Our experts identify vulnerabilities and proactively address them, ensuring that your business’s sensitive data remains shielded from potential threats.

Can Arc Systems assist with software integration?

Absolutely. Our expertise extends beyond mere troubleshooting. We specialise in seamless software integration, enabling different components of your IT infrastructure to work harmoniously. Whether it’s integrating new tools or ensuring compatibility between existing systems, our team ensures that technology transitions are smooth and disruption-free.